How You Can Improve First Call Resolution
FCR is an important metric for customer experience and satisfaction. Call centers strive to provide good customer service while reducing costs. Improving FCR is crucial. To do this, it’s important…
Make The BT Big Switch Off Work For You
In just two years, BT will be ‘switching off’ the standard phone network in the UK. Two years will go by quickly. It doesn’t seem long ago we were discussing…