How You Can Improve First Call Resolution
FCR is an important metric for customer experience and satisfaction. Call centers strive to provide good customer service while reducing costs. Improving FCR is crucial. To do this, it’s important…
Say Goodbye to Your Premise-Based Phone System
Out With the Old A cloud-based telephone system provides numerous benefits over a premise-based phone system. Cost savings is the first and most notable benefit. A cloud-based system eliminates the…
4 Reasons Why VoIP is Essential for Your Business’s Communication Success
Upgrade your small or medium-sized business with a dependable telephone service – VoIP technology! Not only does this cutting-edge system save you up to 90% on call costs, but it…
Working From Home – Essentials
Are you dreaming of a life where you can work from home? For many, this is the perfect setup – but there are definitely important things to think about before…
Finding Local Business Phone Providers
Finding the right business phone service provider can be a daunting task, especially for a small business. There are many companies to choose from, so it is difficult to even…
Guide to Google Voice Alternatives
Since its launch in 2009, Google Voice has become one of the more popular virtual phone services used by both individuals and businesses. While the free plan is for individuals,…