How You Can Improve First Call Resolution
FCR is an important metric for customer experience and satisfaction. Call centers strive to provide good customer service while reducing costs. Improving FCR is crucial. To do this, it’s important…
Say Goodbye to Your Premise-Based Phone System
Out With the Old A cloud-based telephone system provides numerous benefits over a premise-based phone system. Cost savings is the first and most notable benefit. A cloud-based system eliminates the…
4 Reasons Why VoIP is Essential for Your Business’s Communication Success
Upgrade your small or medium-sized business with a dependable telephone service – VoIP technology! Not only does this cutting-edge system save you up to 90% on call costs, but it…
Finding Local Business Phone Providers
Finding the right business phone service provider can be a daunting task, especially for a small business. There are many companies to choose from, so it is difficult to even…
Guide to Google Voice Alternatives
Since its launch in 2009, Google Voice has become one of the more popular virtual phone services used by both individuals and businesses. While the free plan is for individuals,…
Technical Support Outsourcing: What is it and How it Works
Business owners are meant to do different things. They are supposed to earn money from the things that they offer. They have goals and they aim to reach new heights…
How to Get the Best VoIP Solution for Schools
The lingering effect of the pandemic is putting unprecedented pressure on schools to “do more with less” — while at the same time supporting and engaging teachers, administrators, and other…
GUIDE: How to Choose the Best Business Phone System
Before we look at how to choose the best business phone system, let’s highlight why many businesses are frustrated with their current landline (i.e. on-site PBX) phone system: High Up-Front…
Hosted Phone System: Features, Benefits, Pros & Cons
When a business grows, so too will its requirements for infrastructure like telephone line systems. The traditional way to provide phone services in an office environment, for example, is with…